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If you’re interested in a customer service role, then working in a call center could be a great entry level position that provides you with the experience and knowledge you need for future positions. By learning more about how these offices work and the role of call center representatives, you can decide if it is the right work environment for you. In this article, we explain what exactly call centers are, describe how they work, list some of the duties and skills of call center employees and explore the pros and cons of working at a call center.
Call Center Jobs: All Jobs Nowadays are Work From Home Jobs
Gone are the days when you had to work in a Call Center. No more commuting to work, putting up with coworkers or being stuck in traffic on the way to and from work. You can do it all from home. Even nowadays when companies are pushing people to go back to work and be in the office. One of these major exceptions is being a Call Center rep. That’s why they pay so well. Companies are reallocating budgets that they would need to spend on you to be an employee in the office and instead, they are able to pay you more. You can stay at home and earn a great living.
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Starting Pay: $35/Hour & Up for Part-Time or Full-Time Schedule
You’d be surprised at how much you could get paid and how little work it might be. Not all Call Center jobs require you to be on the phone 24/7. There’s a lot of answering emails as well. But for the most part, when you are on the phone, you can choose to work part time or full time. If you have a family, kids, etc. that you need to care for, this can be a great option. You can set your own hours and clock in and out when you need to. Check with each company’s needs & guidelines for details on your flexible work schedule.
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Flexible Schedule. Work Full-Time or Part-Time Whenever You Want
Call centers are offices that exclusively handle inbound and outbound customer service phone calls. Call Center reps work in these offices and they are in charge of managing the customer interactions as well as tracking the transactions, cases or issues discussed. Most of these centers utilize special call center software that helps them keep teams organized and pass customer concerns through the appropriate channels.
In customer service, call centers often handle the primary communications between a company and its customers. Because of this, they are a fundamental component in any organization.
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Jobs are in High-Demand with Shortage of Workers
This only means one thing: high paying jobs. Since 2016, there’s been a huge shortage of workers in this industry. With the explosion of Tech over the last decade, the demand for call center reps has been growing exponentially. There aren’t enough workers around to fill all these jobs. They’re easy to get and easy to jump around and work for different companies. Almost every company is offering high paying wages because they want to keep as many call center agents as they can once they hired. This is a good sign for those of you who are looking for these types of jobs. You can pick and choose among lots of great, top-level companies across a variety of different industries and job fields.
- The projected call center agent job growth rate is -4% from 2018-2028.
- About -105,300 new jobs for call center agents are projected over the next decade.
- Call center agent salaries have increased 11% for call center agents in the last 5 years.
- There are over 272,688 call center agents currently employed in the United States.
- There are 131,722 active call center agent job openings in the US.
- The average call center agent part-time salary is $43,180.
- The average call center agent full-time salary is $74,850.
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Companies Offer Paid Training, On-the-Job
The list of companies looking to hire Call Center reps and offer paid training is long and endless. There are so many companies out there that do this. This is probably the question we get asked the most. The answer is that you have to find them. On your job search, you have to look at each company that you’re maybe interested in working in and see if they offer paid training. You’d be surprised at how many do! We can’t make this up.
It makes total sense that companies offer paid training. They want you to get trained and learn the ways of doing things at their company. They want to help you be the best at your job. That’s why it’s very common for major companies to pay new employees for their training. Because after you get trained, then the real work begins. And you’d be much better off at the start of your job being a trained employee vs. an un-trained employee. So why not?
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